The CEO Mind and Doctor Method Privacy Policy

Effective date: 1st June, 2026
Last reviewed: 1st June, 2026
 

The CEO Mind and Doctor Method Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, buy our digital products, complete forms or questionnaires, or interact with us through our sales platforms.
 

The CEO Mind and Doctor Method Ltd sells psychology-led digital self-help and psychoeducational workbooks. Our products may relate to topics including anxiety, health anxiety, burnout, binge eating, body image, bulimia, chronic pain, depression, exercise and wellbeing, OCD, sleep and insomnia, ADHD, trauma, stress, food and wellbeing, and related areas of mental health and wellbeing.
 

Because some of our products are mental-health-specific, we treat customer information carefully. A purchase, form response, or enquiry may indirectly reveal something about a person’s mental health, wellbeing, or personal circumstances. We therefore aim to collect as little personal information as possible and only use it where we have a clear and appropriate reason to do so.

1. Who we are

The data controller is The CEO Mind and Doctor Method Ltd, Elsynge House, Forty Hill, London, EN2 9EU, United Kingdom. The CEO Mind and Doctor Method Ltd is registered with the Information Commissioner’s Office.

For privacy or data protection enquiries, please contact us at compliance@ceomindanddoctormethod.com.

2. What this Privacy Policy covers

This Privacy Policy applies to personal information processed by The CEO Mind and Doctor Method Ltd through our Wix website, our Stan Store, our Etsy store and our Amazon sales channels. It also applies where we use PayPal for payments, Google Drive for secure business storage, Xero for accounting, forms or questionnaires completed through our website or platforms, and any direct communication you choose to send to us.
 

Each third-party platform we use, including Wix, Stan Store, Etsy, Amazon, PayPal and other service providers, may also process your personal information under its own privacy policy. We are not responsible for how those platforms process your data for their own purposes, but we take care to use reputable providers and to access only the information we need for our business purposes.

3. What personal information we collect

The personal information we process may include your name, email address, billing or order information, payment confirmation information, details of the product you purchased, refund or dispute information, customer service information, responses you provide in forms, questionnaires or assessments, technical information needed to operate the website securely, and any information you voluntarily choose to send to us.
 

We do not routinely download or export customer data from Wix, Stan Store, Etsy, Amazon or other sales platforms. We do not store customer data outside those platforms unless this is needed for a specific reason, such as legal compliance, accounting, a refund, a dispute, an insurance issue, or another legitimate business need.

4. Mental health and wellbeing information

Some of our products relate to mental health, wellbeing, body image, eating difficulties, pain, sleep, stress, trauma, ADHD, anxiety, depression, OCD and related areas. This means that the title or nature of a product you buy may indirectly suggest something about your wellbeing, interests or personal circumstances.
 

We do not ask customers to submit mental health information, complete questionnaires, or provide clinical details in order to buy our products. We do not use customer information to provide individual psychological advice, diagnosis, therapy, treatment planning, risk assessment or crisis support. Purchasing or using one of our products does not create a psychologist-client relationship.

5. How we use your personal information

We may use your personal information to process and fulfil your order, provide access to digital products, manage payments, refunds and disputes, respond to customer service or technical queries, keep appropriate business and accounting records, meet legal, tax, regulatory and insurance obligations, protect our business, website, products and customers, review and improve the functionality of our website and products, and process form, questionnaire or assessment responses where these are part of the product experience.
 

We do not use your personal information to provide individual clinical advice or therapy.

6. Our lawful bases for using personal information

We only use personal information where we have a lawful basis to do so. We may process your personal information because it is necessary for a contract with you, for example when you buy a product and we need to provide access to it. We may also process your personal information because we have a legal obligation, for example in relation to tax, accounting, regulatory or compliance requirements.
 

In some circumstances, we may process your personal information because we have a legitimate interest. This may include managing customer service, protecting our business, dealing with disputes, maintaining appropriate records, improving our products, or ensuring our website and services operate securely.
 

Where we process information that may reveal or relate to health, mental health or wellbeing, we take additional care and only process this information where there is a clear and appropriate reason to do so. Where consent is required, for example for non-essential cookies or certain marketing communications, we will ask for consent separately.

7. Marketing

We do not currently operate a newsletter or mailing list. We do not add customers to a marketing list simply because they have bought a product, and we do not use customer purchase information to send marketing emails about mental health, wellbeing or related products unless you have clearly opted in to receive this type of communication.
 

If we introduce a newsletter or marketing emails in the future, we will provide clear information about what you are signing up to and how you can unsubscribe.

8. Cookies

Our website uses essential cookies only. These cookies are necessary for the website to function properly and may support basic features such as security, page navigation, checkout, account access and remembering privacy preferences.

We do not currently use analytics cookies, advertising cookies, marketing pixels or behavioural tracking technologies. If this changes in the future, we will update this policy and, where required, ask for your consent before using non-essential cookies.

9. Forms, questionnaires and assessments

We do not currently use website forms, questionnaires, symptom checkers or assessment tools to collect mental health information from customers.
 

Our products may contain reflective exercises or worksheets for your own personal use, but these are not submitted to us and we do not collect, review or store your answers.
 

If this changes in the future, we will update this Privacy Policy before collecting this type of information.

10. Customer messages and support

We do not provide individual psychological advice through customer service messages, store messages, website forms or platform messaging. If you contact us, we may use your message to respond to your enquiry, manage an order, resolve a technical issue, handle a refund or deal with a dispute.

Please do not send us sensitive clinical information unless it is necessary for your enquiry. We are not able to provide crisis support, therapy, diagnosis, treatment recommendations or individual psychological guidance through these channels.

11. Who has access to personal information

Access to our sales platforms and business systems is limited to the two company directors. Our accountant or bookkeeper may receive sales reports for accounting and tax purposes, but they do not routinely receive customer-level personal information.

We do not currently have a marketing contractor with access to order data, customer messages or enquiry forms. We do not sell personal information.

12. Third-party platforms and service providers

We use third-party platforms and service providers to operate our website, sell products, process payments, manage accounting and run the business. These may include Wix, Stan Store, Etsy, Amazon, PayPal, Google Drive, Xero, and professional advisers, insurers, legal advisers or regulators where necessary.
 

These providers may process personal information on our behalf or as separate data controllers, depending on the service they provide. Where possible, we keep customer data within the platform where the purchase or interaction took place.

13. International sales and data transfers

We sell products worldwide. Some of the platforms and service providers we use may process or store personal information outside the United Kingdom or the European Economic Area.
 

Where personal information is transferred internationally, we rely on appropriate safeguards used by our service providers, such as recognised transfer mechanisms, contractual protections or other lawful arrangements.

14. How long we keep personal information

We keep personal information only for as long as necessary for the purpose it was collected. Because we do not routinely download or export customer data from our sales platforms, much of the retention is managed within those platforms.
 

Where we do retain separate records, we only do so where needed for legal, accounting, tax, dispute, insurance, regulatory or legitimate business reasons. We do not keep separate copies of customer information indefinitely unless there is a clear reason to do so.

15. How we protect personal information

We take reasonable steps to protect personal information. This includes limiting access to business systems, using secure platforms and reputable providers, restricting access to customer data to those who need it, not routinely downloading or exporting customer data, keeping separate records only where necessary, using password-protected systems where appropriate, and reviewing access to platforms and business tools.
 

No online system can be guaranteed to be completely secure, but we take privacy and data protection seriously and aim to minimise the amount of personal information we hold.

16. Your rights

Depending on where you live and the laws that apply, you may have rights in relation to your personal information. These may include the right to ask what personal information we hold about you, ask for a copy of your personal information, ask us to correct inaccurate information, ask us to delete your information in certain circumstances, ask us to restrict how we use your information, object to certain types of processing, withdraw consent where processing is based on consent, and complain to a data protection regulator.
 

To make a privacy request, please contact compliance@ceomindanddoctormethod.com. We may need to verify your identity before responding to a request.

17. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue. You can contact us at compliance@ceomindanddoctormethod.com.
 

You also have the right to complain to the UK Information Commissioner’s Office.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example if we change our platforms, introduce a newsletter, begin using analytics or marketing cookies, add new products, or change how we process personal information.